Effective Date: July 11, 2023 Last Updated: August 18, 2026

SOFLI Windows & Doors (“SOFLI,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit or use our website: https://sofliwindows.com/ and when you contact us, request an estimate, schedule an appointment, submit a form, communicate with us, or otherwise interact with SOFLI.

Business/Legal Name: CARVALHO, LEANDRO Address: 327 SW 195 AVE, Pembroke Pines, FL 33029 Telephone: 954-636-1122 Website: https://sofliwindows.com/ By using the Website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with SOFLI, we may collect information that identifies, relates to, describes, or could reasonably be associated with you.

1. Information You Provide Directly

When you submit a form, request an estimate, contact us, schedule an appointment, or otherwise communicate with us, we may collect:

• First and last name;
• Telephone number;
• Email address;
• Property or project address;
• Mailing address;
• Information concerning your windows, doors, roofing, flooring, or other project;
• Project photographs you voluntarily provide;
• Appointment information;
• Preferred contact method;
• Information contained in messages or communications;
• Product or service preferences;
• Information needed to prepare an estimate or proposal; and
• Other information you voluntarily provide.

Please do not submit sensitive personal information through a general Website form unless specifically requested and necessary for the service.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit the Website, certain information may be collected automatically by the Website, hosting provider, analytics tools, advertising technologies, security technologies, or similar services.

Depending on the technologies implemented on the Website, this information may include:

• IP address;
• Browser type;
• Operating system;
• Device type;
• Approximate geographic location;
• Referring website;
• Pages visited;
• Date and time of visits;
• Time spent on pages;
• Links or buttons clicked;
• Website interactions;
• Search terms that brought you to the Website;
• Cookies and similar identifiers;
• Diagnostic and security information; and
• Other technical information associated with your device or browser.

We may use this information to operate, secure, analyze, maintain, and improve the Website.

3. COOKIES AND SIMILAR TECHNOLOGIES

The Website may use cookies, pixels, tags, scripts, local storage, and similar technologies.

These technologies may be used to:

• Keep the Website functioning;
• Remember preferences;
• Understand Website traffic;
• Measure advertising effectiveness;
• Analyze Website performance;
• Detect fraud or security issues;
• Improve user experience;
• Understand how visitors interact with our Website; and
• Support advertising or marketing activities.

Some cookies may be placed by third-party service providers that provide analytics, advertising, hosting, security, communications, or other services.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Where required by applicable law, SOFLI will provide additional notices or consent mechanisms concerning cookies or similar technologies.

4. HOW WE USE PERSONAL INFORMATION

We may use information we collect for legitimate business purposes, including:

• Responding to inquiries;
• Providing requested information;
• Preparing estimates and proposals;
• Scheduling appointments;
• Communicating about projects;
• Providing windows, doors, roofing, flooring, and related services;
• Managing customer relationships;
• Processing transactions and payments;
• Providing customer support;
• Communicating about warranties or service issues;
• Sending transactional communications;
• Sending marketing communications where legally permitted and appropriately consented to;
• Improving our Website and services;
• Understanding Website usage;
• Measuring advertising and marketing campaigns;
• Preventing fraud and abuse;
• Maintaining Website and information security;
• Complying with legal obligations;
• Enforcing contracts and agreements;
• Protecting the rights, property, and safety of SOFLI, customers, and others; and
• Performing other purposes disclosed to you at or before the time information is collected.

We will not use personal information for materially incompatible purposes without providing any notice required by applicable law.

5. TELEPHONE AND TEXT MESSAGE INFORMATION

If you provide your telephone number, we may use it to communicate with you concerning your inquiry, requested estimate, appointment, project, transaction, warranty, or other business relationship.

Where you provide the appropriate consent, we may also use your telephone number for marketing calls and text messages.

Marketing calls and text messages are subject to applicable federal and state telephone-solicitation laws, including applicable TCPA requirements and Florida telephone-solicitation requirements.

Marketing Text Message Consent

Where you affirmatively opt in to receive marketing communications, your consent authorizes SOFLI and authorized service providers acting on SOFLI’s behalf to contact you at the telephone number you provided concerning SOFLI’s products, services, estimates, appointments, promotions, offers, and related communications.

Consent to marketing calls or text messages is not a condition of purchasing any property, goods, or services.

Message and data rates may apply. Message frequency may vary.

You may withdraw marketing consent at any time by replying STOP to an applicable text message or contacting us at 954-636-1122.

Opting out of marketing communications does not necessarily prevent us from sending communications reasonably necessary to administer an existing inquiry, appointment, project, transaction, warranty matter, payment, or other existing business relationship, where permitted by law.

6. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to operate our business and provide requested products or services.

Depending on the circumstances, categories of recipients may include:

Service Providers

We may share information with companies that provide services to us, such as:

• Website hosting;
• Customer relationship management;
• Lead management;
• Appointment scheduling;
• Telephone and text-message services;
• Email services;
• Payment processing;
• Analytics;
• Advertising and marketing;
• Website security;
• Information technology;
• Cloud storage;
• Accounting;
• Customer support; and
• Other business-support services.

These providers may process information on our behalf or provide services that involve access to personal information.

Contractors and Project Partners

Where reasonably necessary to provide requested services, we may share relevant project information with contractors, installers, subcontractors, suppliers, manufacturers, engineers, inspectors, or other parties involved in performing or supporting a project.

Legal and Regulatory Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law;
• Respond to legal process;
• Respond to governmental requests;
• Protect our rights;
• Enforce agreements;
• Prevent fraud;
• Protect the safety of individuals; or
• Protect the Website and our business.

Business Transfers

If SOFLI undergoes a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

7. ADVERTISING, ANALYTICS, AND THIRD-PARTY TECHNOLOGIES

 SOFLI may use third-party technologies to understand Website traffic, measure advertising performance, communicate with prospective customers, and improve marketing.

Depending on the technologies actually installed on the Website, these services may collect information such as:

• IP address;
• Device information;
• Browser information;
• Pages viewed;
• Website interactions;
• Referring URLs;
• Advertising identifiers;
• Approximate location; and
• Other technical or usage information.

Third-party providers may use cookies, pixels, tags, or similar technologies.

The specific third-party services used by SOFLI may change over time.

Where applicable, third-party providers process information according to their own privacy policies and terms.

You should review the privacy practices of third-party services when interacting with their technologies or websites.

8. DO-NOT-TRACK AND BROWSER SIGNALS

Some browsers offer “Do Not Track” or similar privacy settings.

Because there is not always a uniform technical standard for responding to such signals, the Website may not respond to every browser-based Do Not Track setting.

Where applicable law requires SOFLI to recognize a qualifying privacy preference signal or opt-out mechanism, SOFLI will comply with the applicable legal requirements.

9. DATA RETENTION

 We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide requested services;
• Maintain customer and project records;
• Complete transactions;
• Resolve disputes;
• Maintain financial and business records;
• Comply with legal and regulatory obligations;
• Enforce agreements;
• Protect against fraud; and
• Maintain appropriate business records.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably necessary, we may delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable law and our business practices.

10. INFORMATION SECURITY

 SOFLI takes reasonable measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmitting or storing information over the Internet is completely secure.

Accordingly, SOFLI cannot guarantee that personal information will always remain completely secure.

If SOFLI becomes aware of a security incident involving personal information, we will take actions required by applicable law.

11. FLORIDA PRIVACY RIGHTS

 Florida law includes the Florida Digital Bill of Rights, which provides certain privacy rights to consumers who fall within its scope and whose data is processed by a covered controller. Florida’s privacy law includes rights that may include access, correction, deletion, portability, and certain opt-out rights, subject to statutory conditions and exceptions.

Depending on whether the Florida Digital Bill of Rights applies to SOFLI and to your particular circumstances, you may have rights concerning your personal data, including:

• The right to confirm whether SOFLI processes certain personal data;
• The right to access personal data;
• The right to correct inaccuracies in personal data;
• The right to request deletion of personal data;
• The right to obtain a copy of personal data in a portable format, where applicable;
• The right to opt out of certain processing of personal data;
• The right to opt out of certain processing of sensitive data;
• The right to opt out of certain targeted advertising or other processing where applicable; and
• The right to appeal a decision concerning a privacy request where applicable.

These rights are subject to exceptions, limitations, verification requirements, and other conditions established by applicable law.

12. HOW TO SUBMIT A PRIVACY REQUEST

 To submit a privacy-related request, contact SOFLI using the information below:

SOFLI Windows & Doors CARVALHO, LEANDRO 327 SW 195 AVE Pembroke Pines, FL 33029 Phone: 954-636-1122

When making a request, please provide enough information for us to reasonably identify you and understand the nature of your request.

For security purposes, we may need to verify your identity before fulfilling certain requests.

We may request additional information reasonably necessary to verify your identity and protect against fraudulent or unauthorized requests.

13. APPEALING A PRIVACY REQUEST DECISION

If applicable law provides you with a right to appeal SOFLI’s decision regarding a privacy request, you may submit an appeal by contacting us at:

954-636-1122

Your appeal should identify the original request and explain why you believe the decision should be reconsidered.

We will review applicable appeals in accordance with applicable law.

14. NON-DISCRIMINATION

To the extent required by applicable law, SOFLI will not discriminate against a consumer for exercising a privacy right provided by law.

Nothing in this Privacy Policy prevents SOFLI from offering different prices, rates, services, features, or promotions when such differences are permitted by applicable law.

15. SENSITIVE PERSONAL INFORMATION

SOFLI generally does not need sensitive personal information to provide ordinary windows, doors, roofing, or flooring services.

Please do not submit sensitive personal information through a general Website form unless specifically requested.

If sensitive personal information is collected, SOFLI will handle it in accordance with applicable law and the purposes for which it was collected

16. INFORMATION ABOUT CHILDREN

The Website is intended for a general audience and is not directed toward children.

SOFLI does not knowingly collect personal information from children under 13 through the Website.

If you believe a child has provided personal information through the Website, please contact us at 954-636-1122 so that we can evaluate and address the request as appropriate.

The FTC recommends that websites disclose their practices concerning children’s information where applicable.

17. THIRD-PARTY WEBSITES

The Website may contain links to third-party websites, social-media platforms, manufacturers, financing providers, service providers, or other external websites.

SOFLI is not responsible for the privacy practices, security, content, or policies of third-party websites.

Once you leave the SOFLI Website, the privacy policy of the third party may apply.

We encourage you to review the privacy policy of any third-party website before submitting personal information.

18. SOCIAL MEDIA

SOFLI may maintain or link to social-media accounts.

If you interact with SOFLI through a social-media platform, that interaction may also be governed by the privacy policy and terms of the applicable social-media provider. Information you voluntarily post publicly may be visible to others.

SOFLI does not control the privacy practices of third-party social-media platforms.

19. EMAIL COMMUNICATIONS

If you provide your email address, SOFLI may use it to respond to inquiries, provide estimates, communicate about appointments, administer projects, provide customer service, send transactional communications, and, where permitted, send marketing communications.

You may opt out of promotional email communications by using the unsubscribe mechanism contained in the applicable email or by contacting us.

Opting out of promotional email does not necessarily prevent transactional or service-related communications.

20. TELEPHONE COMMUNICATIONS

Providing a telephone number does not automatically constitute consent to receive marketing calls or text messages where applicable law requires separate consent.

Where consent is required, SOFLI will obtain the applicable consent through an appropriate mechanism.

We may nevertheless use a telephone number to communicate about an inquiry, appointment, transaction, project, warranty matter, or other communication for which contact is otherwise permitted by law.

21. DO-NOT-CALL AND MARKETING OPT-OUTS

If you no longer wish to receive marketing calls or texts from SOFLI, you may contact us at: 954-636-1122

For applicable text-message programs, you may also reply STOP.

SOFLI will process applicable opt-out requests in accordance with federal and state law. Please understand that it may be necessary to retain information concerning an opt-out request so that we can honor your request and avoid contacting you for marketing purposes.

22. BUSINESS AND PROJECT RECORDS

If you become a customer or request services from SOFLI, we may maintain information necessary to administer the business relationship.

This may include:

• Estimates;
• Proposals;
• Contracts;
• Work orders;
• Invoices;
• Payment records;
• Property/project information;
• Communications;
• Photographs;
• Warranty records;
• Service records; and
• Other information related to the project.

These records may be retained for business, accounting, legal, warranty, regulatory, insurance, dispute-resolution, and other legitimate purposes.

23. YOUR INFORMATION AND SERVICE PROVIDERS

SOFLI may use third-party providers to help operate its business.

Examples include providers for:

• Website hosting;
• Customer relationship management;
• Lead generation;
• Marketing;
• Analytics;
• Telephone systems;
• SMS/text messaging;
• Email;
• Scheduling;
• Payment processing;
• Cloud storage;
• Accounting;
• Cybersecurity; and
• Other business functions.

Third parties may have access to personal information only to the extent reasonably necessary to perform their services or as otherwise permitted by applicable law.

24. SALE OR SHARING OF PERSONAL INFORMATION

SOFLI does not sell personal information for monetary consideration as a business practice.

However, certain disclosures of information to advertising, analytics, marketing, or other third-party providers could potentially be considered “sale,” “sharing,” “targeted advertising,” or another regulated activity under certain privacy laws depending on the circumstances and the technology involved.

Where a law applies and grants a consumer an applicable right to opt out, SOFLI will provide the legally required mechanism.

Because privacy-law definitions vary by jurisdiction, the legal characterization of a particular disclosure depends on the circumstances and applicable law.

25. CALIFORNIA AND OTHER STATE PRIVACY RIGHTS

Residents of certain states may have additional privacy rights under their applicable state privacy laws.

If you are entitled to rights under a state privacy law that applies to SOFLI, SOFLI will process qualifying requests in accordance with applicable law.

Nothing in this Privacy Policy is intended to waive a consumer right that cannot legally be waived.

26. LEGAL BASES AND BUSINESS PURPOSES

Where a law requires a specific legal basis for processing personal information, SOFLI may rely on applicable bases including:

• Your consent;
• Performance of a contract or steps taken at your request before entering into a contract;
• Compliance with legal obligations;
• Legitimate business purposes permitted by applicable law; and
• Protection of rights, property, safety, and security.

The appropriate legal basis may depend on the nature of the information and the reason it is processed.

27. CHANGES TO THIS PRIVACY POLICY

SOFLI may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

If material changes are made, we may provide additional notice when required by applicable law.

You should periodically review this Privacy Policy to remain informed about how we handle personal information.

Florida’s privacy-notice statute requires covered controllers to maintain a reasonably accessible and clear privacy notice and update it at least annually.

28. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact:

SOFLI Windows & Doors CARVALHO, LEANDRO 327 SW 195 AVE

Pembroke Pines, FL 33029 United States

Phone: 954-636-1122 Website: https://sofliwindows.com/

29. ACKNOWLEDGMENT

By using the SOFLI Website, you acknowledge that you have had an opportunity to review this Privacy Policy.

Last Updated: August 18, 2026